Today, September 12th, a number of financial institutions in Maine have reported that customers have received phishing text messages. These fraudulent text messages cite issues with debit card accounts such as the account is locked or has been blocked. The text indicates the account may be frozen or closed if the customer does not respond. Instructions are then provided to call a number or respond with the account number in a text. In any case, customers are urged to NEVER GIVE OUT YOUR ACCOUNT NUMBER or the number on you card or your PIN number.
What to do if you should receive a call or text:
- NEVER respond with account information
- CALL us directly at 1-800-499-8711 and talk to a customer service representative to clarify that this is fraudulent.
- Continue to be vigilant with your personal information as well as your account information.
To our knowledge, no First Federal Savings customers were targeted. If you have been the target of this attack, please contact our customer service department or your local branch office at 1-800-499-8711. Remember, we will never call or text a customer asking for personal identifying information.