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COVID-19 Response

Attention Customers:

Effective October 1st our Front Street branch will return to weekday-only operations.

 

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Effective Monday, June 15th

Attention Customers:

Branch Lobby Reopening Dates:

  • Bath – Front St: June 15, 2020
  • Boothbay Harbor: June 15, 2020
  • Damariscotta: June 15, 2020
  • Bath – Congress Ave: Lobby Closed
  • Wiscasset: June 15, 2020

Operational Changes to Note:

  • Bath – Front Street: Open on Saturdays from 9am – 12pm

Please Help us with Following Requirements:

  • Our Maximum Lobby capacity is 5 people – please wait outside if needed
  • Masks are REQUIRED for lobby access:
      • Masks are available upon entrance
      • If you prefer otherwise, please use our Drive Thru

Please Consider the Following Suggestions:

  • Avoid lobby use for transactions that can be done with Online Banking, the Night Drop, or an ATM
  • Limit friends and family members accompanying you
  • Use our sanitization station upon entrance & exit from the bank

Message from our CEO Andrew Perry: The precautions we are taking are temporary and will help protect our employees, customers and our Midcoast Community during the COVID-19 emergency.

We apologize for any inconvenience caused in these trying times, but we ask that you please help us by respecting our employees who may have concerns but want to do their job both helping you as well as enforcing emergency safety policies.

If you have questions, concerns or feedback you would like to offer, please call and request to speak with any member of our leadership team at 207.442.8711 Thank you for your business and support.

FAQs – Reopening in a COVID-19 Environment

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Effective Monday, May 11th

All Branches will be open regular business hours with drive-up only.  The Front Street, Bath office has reopened the walk-up window.

To open an account, apply for a loan, access safe deposit boxes, make business deposits and place coin orders, please call us for an appointment.

You also have access to our night depository, online banking and the First Federal Savings mobile banking app.

  • Check Deposit – Deposit checks from your mobile device
  • Bill Pay – Pay your Bills
  • Check your Balances, View Statements, Find Locations & ATMs
  • Transfers- Move Money between your First Federal Savings Accounts
  • Make your First Federal Savings Loan Payment

Feel Free to Call us: If the tools above aren’t for you, remember that you can always give us a call and we will help.

Maine Cash Access ATMS: As a First Federal Savings customer you have access to more than 200 surcharge-free ATMs across the state of Maine.  The Maine Cash Access website also gives you the option to enter your zip code and find member ATMs near you. This information is also accessible through your First Federal mobile app under More, then Locations.

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Effective Monday, April 6th

The health and well-being of our community is what matters most.

We are committed to keeping you apprised of what we’re doing to help keep everyone safe.

Hours of operation are changing:

8 am – 2 pm MON – FRI *  SAT 9 am – 12 pm

This will allow our staff to stagger work hours to practice better social distancing.

Although we’ve temporarily closed our lobbies, we will continue to be available at our drive-up locations.

Remember that you can use our night drop, bank online or through the First Federal Savings mobile banking app.

  • Check Deposit – Deposit checks from your mobile device
  • Bill Pay – Pay your Bills
  • Check your Balances, View Statements, Find Locations & ATMs
  • Transfers- Move Money between your First Federal Savings Accounts
  • Make your First Federal Savings Loan Payment

Maine Cash Access ATMS: As a First Federal customer you can use any of the 200 member ATMs across the state of Maine for cash transactions surcharge free. The Maine Cash Access website also gives you the option to enter your zip code and find member ATMs near you. This information is also accessible through your First Federal mobile app under More, then Locations.

Feel Free to Call us: If the tools above aren’t for you, remember that you can always give us a call and we will help.

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Effective Friday, March 20th, our lobby on Front Street in Bath will be closed until further notice.  HOWEVER, we do have a Walk-up Window located on Front Street!

The health and safety of our customers, employees and community is our highest priority. We are committed to doing what we can to help minimize the potential spread of COVID-19. This includes implementing measures to adhere to the CDC’s guidelines of “social distancing”.

 Although the lobby is closed all services are still available. We ask that you please call in advance to make an appointment at 207-442-8711.

The following will be handled by appointment only:

  • Business Deposits or Coin Orders that cannot be done via the drive-up
  • Loan Meeting/Closing,
  • New Account
  • Safe Deposit Box access, etc.

 FFS is financially strong and well prepared to serve our customers during uncertain and turbulent times. We are actively following the developments of the coronavirus and will continue to make changes as needed. Updates will be posted on our website and on our Facebook page. Thank you for your patience and understanding as we work together to fight the spread of COVID-19.

For more information and updates, visit us on Facebook or on our webpage.  www.firstfederabath.com  (800)-499-8711

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Effective Thursday, March 19th, all First Federal Savings lobbies with a drive-up will be CLOSED until further notice.

The health and safety of our customers, employees and community is our highest priority. We are committed to minimizing the potential spread of COVID-19 by adhering to the CDC’s guidelines of “social distancing”.

Drive-ups will remain open at all locations for day-to-day banking needs. We are moving to appointment only for some of our operations. This includes: Business deposits that cannot be done virtually, through night drop or drive-up, coin orders, loan discussions, new accounts, safe deposit access. If you have a questions or would like to schedule an appointment, please call your local branch for guidance.

Our Main Office branch in Bath does not have a drive-up and, for the time being, the lobby will remain open for normal operations. We strongly encourage you to remember the digital options we have available. If you can do your First Federal Savings business by phone, mobile application, night drop, or ATM, please exercise these options for the welfare of yourself, our employees and the community at large.

To stay informed, please check our website daily for any further changes to our operations.

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March 16, 2020

First Federal Savings is committed to the well-being of our community, far beyond the financial element that our customers see each day. We understand the growing concerns surrounding COVID-19, closely following ongoing guidance from organizations like the WHO, CDC, and the abundance of U.S. industry leaders driving solutions to contain the spread within our country.

Proactivity is key. One of the most incredible parts of living in Maine is the safety we feel that stems from its beauty and privacy. While these great characteristics may give us comfort in times like this, it’s important that we take the same proactive measures we’re seeing in other regions around the country. First Federal Savings wants to remind everyone of the digital tools we have available for use that can support the health and well-being of our customers and associates if we find that this situation moves closer to home.

Online Banking: After quick and easy online registration, you have the option to do the following and more:

  • Remote Deposit Capture – Deposit you checks from your mobile device
  • Online Bill Pay – Make your bill payments from your mobile device
  • Check your balances and other important account information
  • Transfer between accounts at First Federal
  • Make loan payments to First Federal

Maine Cash Access ATMS: As a First Federal customer you can use any of the 200 member ATMs across the state of Maine for cash transactions free of charge. The Maine Cash Access website also gives you the option to enter your zip code and find member ATMs near you.

Feel Free to Call us: If the tools above aren’t for you, remember that you can always give us a call and we will help. As you already know, this is a family with much pride in always being one quick and easy call away!

Drive-up: Another option for those finding comfort in limiting their social interactions is our drive-up windows located at four of our branches including Boothbay Harbor, Damariscotta, Wiscasset and the Congress Avenue branch in Bath.

The most important thing that we want you to know is that First Federal Savings is here for you, no matter what you need. Please stay tuned and check in daily as we may have further updates for our customers based on new guidance from our local, state and federal leaders.

Best regards,

The First Federal Savings team

Report Lost or Stolen Card or Ask Questions
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Transactions
1-833-221-8638

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