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Help Center – Mobile Banking

What is Mobile Banking?

Mobile Banking is an internet based service that delivers the convenience of online banking to your mobile device. Mobile Banking allows you to perform banking related transactions from your phone 24/7.

What services are available with Mobile Banking?

Mobile Banking allows the following types of services:

  • View account balances
  • View transaction history
  • View pending transactions
  • Transfer funds
  • Make loan payments or advances
  • Receive “eAlerts” on banking transactions
  • Receive Announcements
  • My Cards – Card Management

What type of accounts can I access with Mobile Banking?

Mobile Banking will provide access to the same accounts that are viewable through Personal Internet Banking including your checking, savings, CD’s and loans.  Additionally, you will have access to My Cards, our card management program.

Why can’t I sign in with my new password?

New passwords (or password changes) must always be done through a Browser such as Microsoft Edge or Google Chrome.  Once you have changed your password you can then continue using your mobile banking app.

Is there a cost to use Mobile Banking?

No. Mobile Banking is a free service. Please contact your cell phone carrier for any standard charges that may apply to text messaging or web usage.

How do I enroll in Mobile Banking?

Mobile Banking enrollment is completed through Online Banking. Choose “Profile” then “Mobile” then “Enrollment”.

How do I access Mobile Banking?

After enrollment a text message is delivered to the registered device with a link to Mobile Banking. If the text message has been deleted, simply access the logon page provided by the bank. From the logon page a new “One Time Password” can be requested to deliver a new text message to the device to login.

What do I use for my Access ID?

The Sign-On ID used for Mobile Banking is the same as the Sign-On ID used for Personal Internet Banking.

What phones are supported for Mobile Banking?

Phones must have internet access and a browser that supports XHTML pages. Please contact your carrier for specific questions relating to your phones individual settings.

Does Mobile Banking require any software to be loaded to the phone?

No. Mobile Banking is a browser based application that does not require any software to be loaded to the individual device.

Is Mobile Banking secure?

Yes. All messages exchanged between the cell phone and server are encrypted with 128 bit encryption. The message is then transferred over the phone carriers’ network.

Need Assistance?

If you have additional questions, contact First Federal Savings & Loan for assistance.

Report Lost or Stolen Card or Ask Questions

Within the U.S.  1-833-221-8637
Outside the U.S.  1-614-564-5105

Initiate a Dispute for Fraud or Non-Fraud Transactions

1-833-221-8638

Protect your Confidential Information. First Federal Savings will never ask for your account number, social security number, name, address or password in an email or text message. We will only ask you to provide this information to verify your identity when you call us directly. Please read our "Tips to keep you safe" by clicking the News & Updates link below.News & Updates